Returns & Exchanges

At Kona, we stand behind our high-performance gear and want to ensure you are fully satisfied with your purchase. If your equipment isn't the perfect fit for your game, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Gear

  Place the unused items in their original packaging, ensuring all tags and protective wraps are still intact to qualify for a full refund.

• 3.
  Label and Ship

  Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the gear for quality assurance, we will process your refund or ship out your new exchange items within 5-7 business days.